Order Information

Order Process

Once your order is processed, you will receive an on-screen confirmation letting you know the order process has begun. We will then pull your order and process it manually using the payment method you have selected. Once we have processed your payment, you will also receive a confirmation e-mail with your order details for your records, along with a UPS tracking number for your convenience. If you have any problems submitting your order, please contact our retail distribution center at wreid@xanterra.com or by phone at 970-586-2133, 8 a.m. to 4:30 p.m. (MST), Monday through Friday.

Sales Tax

Colorado sales tax is 3.7%

Payment Methods

We accept Visa, MasterCard, and American Express, Discover or Diners Club.

Your billing address must match the billing address on your credit card, but your shipping address may differ.

Any other method of payment, i.e. money order must be mailed and cleared before order is processed. Please allow an additional seven day delay in shipment. Make money orders payable to: Xanterra Parks & Resorts. Mail money orders to:

Xanterra Parks & Resorts

Retail Distribution Center

945 Moraine Avenue
Estes Park, CO 80517
Attn: Mail Order

Do not send cash! Sorry, no C.O.D. deliveries.

Secure Checkout Process

Your order is protected by SSL (Secure Sockets Layer) during checkout. The information you supply is encrypted at high grade 256 bit depth before being sent to our servers. This protects your transaction from unauthorized viewing while being transported across the Internet.

Missing Items

If any of your items are missing or damaged when your package arrives, please contact us as soon as possible and we will send you that item or exchange it for you post haste!

Backorders

While we normally maintain a sufficient level of inventory of items in our store there are rare occasions when we are out of stock. If an item you have selected is temporarily out of stock at the time of your order, you will be notified via e-mail and advised of the expected ship date of the backordered item. Your order will be charged for the item upon checkout, but will be shipped without any additional charges. If for any reason you wish to cancel a backordered item, please contact us at 970-586-2133, 8:00 a.m. to 4:30 p.m. (MST), Monday through Friday.

View Order History

To view past orders, login to your account by clicking the Login/Register link in the upper left-hand corner of the home page. Once you are logged in, click on the View Order History link on the right-hand side of the page under Account Area.

Edit Account Profile and Change Password

To edit your account profile and/or change your password, login to your account by clicking the Login/Register link in the upper left-hand corner of the home page. Once you are logged in, click on either Edit Profile or Change Password on the left-hand side of the page under Account Maintenance.

Color Accuracy

Due to deficiencies inherent on the World Wide Web, exact shade replication is difficult. Please know that every measure was taken to accurately translate each shade for visitors at our site.